Atlantis, The Palm, Dubai

Client Overview:

• Client: Atlantis, The Palm Dubai

• Industry: Hospitality

• Region: United Arab Emirates (Dubai)

Rollout Timeline:

• 21 months (Implementation)

• 24 months (Managed Services contract)

Client Bio:

• Luxury resort located on Palm Jumeirah Island, Dubai.

• Features over 1,500 rooms, award-winning restaurants, water park, and unique marine experiences.

Problem:

• System Inefficiencies: JDE ERP system’s procurement and approval processes were inadequate, leading to manual, error-prone processes.

• Lack of Automation: Procurement, supplier onboarding, and invoice approvals were manual, causing long cycle times and limited visibility.

• Limited Governance & Reporting: No visibility into the Source-to-Pay (S2P) process, poor user experience, and compliance issues.

SCP Solution:

• Coupa Implementation: Upstream and downstream modules including Supplier Information Management (SIM), Sourcing, CLM, P2P, Analytics, and Inventory.

• Integration with ERP (JDE): Using Dell Boomi for seamless data flow across systems (requisitions, purchase orders, receipts, and payments).

• Business Transformation: Included process re-engineering, supplier enablement, and extensive training.

SCP Value Proposition:

• Comprehensive Approach: Analyzed “as-is” and “to-be” processes to align with business goals.

• Custom Solutions: Developed custom integrations (e.g., recipe management system) and a requisition consolidation process.

• Real-Time Inventory Management: Integrated Coupa with ERP (JDE) for real-time stock updates.

• Bespoke Approvals: Implemented complex business process solutions like custom approval workflows.

Resolution:

• Procurement Transformation: Coupa handled all spend, including PO-backed and sundry invoices; custom PO consolidation for Food & Beverage.

• Inventory Integration: Coupa tracked inventory while integrating with the ERP (JDE) for stock adjustments.

• Seamless Data Flow: Boomi facilitated data flow for requisitions, purchase orders, and payments.

 Outcomes:

Increased Compliance & Automation:

• On-contract rate by order amount: +37%

• Catalog usage by order count: +31%

• Electronic PO sent rate: 0% to 100%

• 100% Supplier Enablement via SIM

• Requisition approval cycle time: Reduced from 1.2 to 1 day

• Invoice approval cycle time: Reduced from 8 to 0.05 days

Enhanced Reporting & Savings

• Streamlined management reporting and savings realization.