ABSA

Client Overview:

• Client: Absa Group Limited (AGRPY)

• Market Cap: USD 8 Billion

• Industry: Banking

• Region: South Africa and Kenya

Rollout Timeline:

• 18 months (Started Oct 2021 – present 2025)

Problem:

• Procurement and Buying Misalignment: Procurement and buying of goods/services were disconnected, causing inefficiency.

• Spend Visibility Issues: Lack of visibility between actual spend and negotiated contracts led to inaccurate reporting.

• Manual Processes: All purchase requests and invoices were manually routed through procurement, adding to inefficiency.

Solution (SCP Implemented):

• P2P System Implementation: Implemented Coupa Procure-to-Pay (P2P) solution with sourcing and Contract Lifecycle Management (CLM) for South Africa and Kenya.

• Custom Integrations: Developed bespoke solutions to integrate Coupa with Absa’s ERP and master data management system, including a dynamic approval chain. 

SCP Value Proposition:

• Innovative Approach: Provided comprehensive analysis, developed custom integrations, and delivered a business spend management solution that went beyond standard implementation.

• Methodologies Used: Detailed process analysis, integration development, and change management.

Resolution:

• Coupa CLM Modules: Implemented modules for supplier onboarding, risk management, and contract signing (via DocuSign).

• Spend and Process Automation: Automated spend analysis, data cleansing, and integration mapping.

• Change Management: Supported Absa’s transition with training and supplier enablement.

 Outcomes:

• Enhanced Spend Visibility: Tracking by supplier, item, contract, and price improved.

Key Metrics:

• On-Contract Rate: Increased by 56%

• Catalog Usage: Increased by 37%

• PO-Backed Invoices: Increased by 35%

• Requisition Approval Time: Reduced by 3.5 days

• Invoice Approval Time: Reduced by 3.6 days